At Chance & Charm, we want you to love every piece you receive.
If your purchase wasn’t what you expected, we’re here to help—while ensuring safe and fair handling for all customers.

Returns for Individual Jewellery Purchases
 

We accept returns for individually purchased jewellery items (items that are not part of our jewellery blind boxes).

To be eligible for a return:

You must request a return within 14 days of receiving your order.

Items must be unused, unworn, and in their original packaging.

Items must not be damaged or altered by the customer.

If approved, you may choose either:

Refund to your original payment method, or

Store credit (if preferred)

Refunds will be processed within 3–7 business days after the returned item is received and inspected.

No Returns for Blind Box Products
 

Due to the surprise and randomized nature of our jewellery blind boxes, we do not accept returns, exchanges, or refunds for any blind box items.

This includes:

Blind box jewellery

Surprise items

Randomised accessories

Any item received inside the blind box

This policy is clearly stated before purchase and helps keep the experience fair for all customers.