Privacy policy

Chance&Charm ("we", "our", "us") operates this online store and website, including all related services, information, products, and features (collectively, the “Services”). Our store is powered by Shopify, which helps us provide and improve our Services.

This Privacy Policy explains how your personal information is collected, used, and shared when you visit, interact with, or make a purchase through our Services.
By using the Services, you confirm that you have read and understood this Privacy Policy.

1. Personal Information We Collect

We collect personal information that identifies, relates to, or could reasonably be linked to you. This may include:

A. Contact Information

  • Name

  • Email address

  • Billing and shipping address

  • Phone number

B. Payment & Financial Information

  • Credit/debit card details

  • Billing information

  • Transaction details

C. Account Information

  • Username and password

  • Preferences and settings

D. Transaction Information

  • Items viewed, added to cart, or purchased

  • Order history

  • Returns and exchanges

E. Device & Technical Information

  • IP address

  • Browser information

  • Device identifiers

  • Log files and cookies

F. Usage Information

  • How you browse, use, and interact with the website

G. Communications

  • Emails and messages sent to us

  • Customer support interactions

2. How We Collect Personal Information

We collect information from the following sources:

  • Directly from you (e.g., when creating an account or placing an order)

  • Automatically (e.g., cookies, device tracking, browsing activity)

  • Service providers (e.g., Shopify, payment processors)

  • Marketing and advertising partners

  • Third-party integrations or social media (when you choose to connect them)

3. How We Use Personal Information

We use your information to:

✔ Provide and improve the Services

  • Process orders and payments

  • Handle shipping, returns, and exchanges

  • Maintain your account

  • Customize your shopping experience

✔ Marketing and Advertising

  • Send promotions, newsletters, and relevant offers

  • Show ads based on your browsing behavior

✔ Security and Fraud Prevention

  • Authenticate accounts

  • Detect and prevent fraud or misuse

✔ Customer Support

  • Respond to your questions and requests

✔ Legal Compliance

  • Respond to law enforcement requests

  • Meet regulatory obligations

4. How We Share Personal Information

We may share your information with:

A. Shopify

Our Services are hosted and supported by Shopify. Shopify collects and processes data to operate and improve the platform.
For more details, visit: https://www.shopify.com/legal/privacy

B. Service Providers

  • Payment processors

  • Shipping and fulfillment partners

  • IT providers

  • Data analytics partners

C. Marketing Partners

To deliver personalized advertising.

D. Legal & Compliance

When required by law, court order, or to enforce our policies.

E. Business Transfers

If our business is merged, sold, or reorganized.

5. Children’s Privacy

Our Services are not intended for children under the age of majority in your country.
We do not knowingly collect personal information from minors.

6. Security and Data Retention

We take reasonable steps to protect your data but cannot guarantee absolute security.

We retain personal information only as long as necessary to:

  • Provide the Services

  • Maintain legal obligations

  • Resolve disputes

  • Enforce agreements

7. Your Rights and Choices

Depending on your region, you may have the right to:

  • Access your personal information

  • Correct inaccurate data

  • Delete your data

  • Request portability of your information

  • Opt out of targeted advertising

  • Withdraw consent (where applicable)

To exercise your rights, contact us using the details below.

For EU/UK customers, additional data protection rights may apply, including:

  • Objecting to processing

  • Restricting processing

  • Filing a complaint with your local data authority

8. International Data Transfers

Your information may be transferred and stored outside your home country.
When transferring data from the EU or UK, we rely on Standard Contractual Clauses or other approved safeguards.

9. Updates to This Privacy Policy

We may update this Privacy Policy occasionally.
When updated, the new version will be posted on this page with a revised “Last updated” date.

10. Contact Us

If you have questions or wish to exercise your privacy rights, contact us:

📧 Email: chanceandcharm2025@gmail.com
📍 Address: 180 Sherlock St, Unit 2400, Birmingham, ENG, B5 7EH, United Kingdom

For data protection purposes, Chance&Charm is the data controller for your personal information.